FAQs & Policies
For order inquires and customer service assistance, please message using the email/ chat feature on the website.
We will respond to the email address that you submit. You may also send an email directly to ZASBoutique@ZetaAlphaSigma.org.
Sizing
Each item listed includes a sizing chart which will assist you in finding your perfect size. We strongly suggest measuring yourself to ensure that you choose the proper size, rather than sizes that you may choose from other stores.
If you have a larger bust, hips, and/ or buttocks we suggest paying close attention to your sizing and size up where necessary.
Our garments typically do not come in "tall" therefore, please review the chart carefully to ensure that you make the perfect choice.
Shipping
In some cases, our items may ship directly from our vendor, this means that some items may arrive separately as each item is made to order. Our shipping times begin after processing and production have been completed.
Due to COVID-19 and impacting world events, we cannot be responsible for delayed or missing packages. We will provide you with your tracking number and shipping partner once the information is available. You can always find your tracking information by visiting our website, reviewing the confirmation of shipment email, and/ or sending a message via our website.
Promotions
From time to time we may offer exclusive offers, coupons, and or promotions. We reserve the right to discontinue offers at anytime, if there are issues with offers please contact us for assistance.
Processing/ Production Timelines
Our processing/ production timelines are typically between 3-8 business days. If an order is placed on the weekend, we will typically process by Tuesday of the following business week. This time is not included with shipping times.
During peak seasons such as the Winter holiday, there can be delays in production due to an influx of orders. We will make every attempt to ensure that we are timely with all orders.
Returns & Exchanges
We do not offer exchanges, however orders can be returned* if we are notified within 7 business days (after the receipt of the order's date of delivery).
*All returns are subject to a 25% restocking fee.
If there are issues with your order due to our error, please contact us within 7 business days (after the receipt of the order/ date of delivery), to notify us. You may use our contact message/ chat box on the website or you may message us directly at ZASBoutique@ZetaAlphaSigma.org.
Once we have received your notification, we will contact you to move towards a resolution.
For orders that have no issues, yet a return is requested please note that a 25% restocking fee will be assessed prior to any refund/ store credit is granted. This assessment will occur within 7-10 business day after the receipt of returned merchandise.
(Please be sure to contact us prior to attempting to return any items.)
Merchandise returns are at the expense of the consumer, unless the issue was caused by the ZAS Boutique and a replacement is requested.
Please note: Once we respond to you you will have up to 5 business days to respond. If no response, we will assume that the matter has been resolved.
Cancellations
We do not accept order cancellations, this is because we send all order into production as soon as possible to ensure that we are timely. If you notice an issue please contact us at ZASBoutique@ZetaAlphaSigma.org within 1 hour after purchasing - we may be able to assist, however cannot guarantee.
Virtual Images
The image shown may be a digital version of the physical product. Therefore, expect image and color differences. Different computer monitors may offer color differences, please note that we cannot be responsible for those differences.